OYO — worst customer care service

Address:	Jew St, Padma Junction, Shenoys, Kochi, Kerala 682035, Ernakulam, Kerala, 682035
Website:	oyorooms.freshdesk.com/support/tickets/new

Hi,

My bookind id (Pqev7325). I booked my stay for myself and my friends (3 adults) in hotel mars (Jew st, padma junction, shenoys, kochi, kerala 682035), from 12th till 15th november 2019 (3 days) stay.

I have paid my money online (Rs.5393) well before my travel. I promised from oyo that there will be complimentary breakfast for 3 o[censored]s on 3 days.

But the hotel said no breakfast, which would affect food expenses for 3 o[censored]s for 3 days.

We raised this compliant to oyo customer care. Where i experienced the worst cutomer service.

First i spoke with a customer care executive named simran (He said his name is simran) and i raised this complaint, he didnt responded properly and he cut the call.

Then i spoke with another customer care executive named komal, and i raised this complaint, she didnt responded properly and she cut the call.

Then again i spoke with another customer care executive named pooja, and i raised this complaint, she didnt responded properly and she cut the call.

Then again i spoke with another customer care executive named van (Yes! He said his name is van), and i raised this complaint, he didnt responded properly and he cut the call.

Oyo looted my money and they are unable to provide what they promised. The customer care didnt care even to file a compliant of a customer.

Everytime when i called, the cutomer care executives of oyo responded as if that my complaint was unknown to them. The compliant was stored in their server, they were just pretending as if there is no mistake from their side.

Is this how you guys treated your customer?
Is this how you guys loot the money of customers?
Is this how you people take a compliant of customer?
Is this how you guys react to your customers' troubles?