[Resolved]  Oyorooms — denied access in hotel post full payment and reservation confirmation.

Hi,

We did booking from oyorooms - “oyo 11917 hotel symphony grand”. Booking was done for (Amount 11832/-) 2 rooms (6pax) & payment was done in full, 3 weeks before the reservation dates.

When we arrived at the hotel, we were denied access stating there is a conflict between oyo & the hotel management. This lead to a stressful situation as i had no immediate reservations available.

Oyo had given a confirmation about the booking on 19th 2pm. This means there is a clear absence of communication between oyo & hotel authority.

Moreover, i had to make repetative discussions with the oyo call center as they lacked recording of the issue. Even on 22nd december i received a call and had to explain the issue.

I would like to raise a consumer complaint as overall services by oyo were disrespectful, fraudulent as oyo did kept the payment amount & were not able to assist for the services requested. With completely disorganised approach, 6 of my guests had to dispectfully stay outside the hotel.

With this, i demand not only the refund but also the penalty for creating the awarenss about the situation incurred.