Oyorooms — Refund not credited

Website:

Oyo app

Booking I'd SGN51544
THERE SHOULD BE 2 REFUND FOR THIS
1 Ticket ID: [protected] for 400 inr because the hotel charged me more at time of check in I have email approval for this refund dated 8 July but the amount is not yet credited
2.Ticket ID: [protected] for 200 INR because I had opted for breakfast option and hotel denied that saying they have no clue of it. This amount I got refund of 14 days as confirmed

I tried numerous times to connect to ask about the 400INR REFUND OF [protected] but no luck after selecting option for refunds the I've gives 2 options one to go back to previous menu and press 2 to go back to main menu and this ticket number is also not visible on the app