[Resolved]  Pacl India — getting error while registering for pacl refund "this pacl number does not exists as per our records"

Address:

3rd floor, Amber Tower, Sansar Chand Road, Jaipur - 302 004, Jaipur, Rajasthan, 302 004

I'm writing this on behalf of my mother (Selinamma mathew-u[protected] who was an agent as well as an investor of pacl. We have seen the public notice through sebi website that sebi is accepting the refund/claim applications from the investors of pacl ltd. When we tried to register for the refund through the portal http://sebipaclrefund.co.in/, it is showing an error that is -"this pacl number does not exists as per our records". We are unable to register our-self in the mentioned portal. We are so much disappointed by this. As i said earlier she (My mother) was also an agent, she was in need to help her customers too. When we tried registering for them as well, for the 90% of the customers the registration was successful but for rest of them we are unable to register, since we are facing the same problem ("this pacl number does not exists as per our records".)
We have the pacl registration certificate (Pacl bond) and some of the bills received for the installments paid with us. Below is the list of affected parties