Pacl India — issue with refund, helpline number and services

This is about my refund status for claim ack no. 4vm2yuh7er. I had filled claim application for my mother policy. Today, i checked the refund status and it shows eligible refund amount: ₹ 0 and reason as "your application (Pacl certificate no. - xxxxxxx) could not be processed further as you have declared `yes` for land allotted field in the claim application."

We had paid 5 installments and there is no land allotted physically. I looks to be deficiency in my application. I tried to reach out to helpline number. I had to redial ~30 times to connect. Once it got connected, it rang for 10 mins, but nobody picked the call.

I want correction in the claim application and mark land allotted field to be 'no'. Please provide some helpful direction.