Pacl India — PACL Refund not received applyed 2019

Address:

Shivamogga

I have tried many times to called the given help line number but every time its says the number is busy???? my mother has deposited the amount and the validity of that policy for ten years which was completed on 2015 but still my mother not get her amount and while check online its says that “Your application (PACL certificat No.U[protected] could not be processed at this stage and you may await notification in this regard.”

now what should we do please inform at the earliest……………