Pacl India — problem while registering in pacl refund

Address:12 96,VINAYAGA ILLAM ,1ST FLR,, Chennai, Tamil Nadu, 605652

When i m trying to register for PACL refund "this pacl number does not exists as per our records" this message only always getting as the response. and also i wrote the email to the "[protected]@sebi.gov.in" but no response from them for last one and half month. i don't know how can i proceed further. kindly any one can suggest me to get the refund amount.
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    7th Floor, Gopaldas Bhawan, 28 Barakhamba Road, New Delhi, Delhi, India - 110001
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