| Address: kundapura, Udupi, Karnataka, 576201 |
Respected sir/madam...
I had purchased samsung refirgerator from pai electronic kundapura as on 2013, after few year as on 27/4/18 we got problem that is not cooling given complaint at authorised service centre tvs electronic at udupi, came cheked taken back to udupi service centre replaced the top chamber again brought to house after one day we found abnormal sound & low cooling in refrigerator again informed to udupi branch head but they told is common, acutually we are not satisfied on repair becoz facing abnormal sound in unit, but we managed after one year problem repeated and improper cooling started, so again we contacted samsung service centre (Dealer tvs electronics ltd) they told leaking slowly, we know that work was not done properly at first time service now we are asking for good will service due to repeated problem, it was not customer mistake, dealer service person not properly done the job, i am very unhappy about service and product, after purchasing within 4 years we faced problem, not not getting service on time or poor quality service from authorised service dealer, service dealer not having facility to carry requied repair kit like nitrogen gas for leak test to our place and for repair we have to carry our product from kundapura to udupi 40km distence which damages our product, in future nobody will show interest to buy your samsung product (Home appliences) and one unsatisfied customer can give bad feedback to others which multiflies cause bad impression on brand so we request once again to give advice to your authorised samsung service centre tvs electronics ltd at udupi to give service on the basis of good will for thier repeated mistake deatils given below.
We purchased from pai electronic so you have to support your customer to get the work done and otherwise in future customer will think before purcahsing product from your side, with 4 year your product got problem also not given proper service by service dealer, fo repeated work asking once again to bare money by them we spent 50 % of money on service of invoice rate of refrigerator they samsung service centre doesnt had facility or repair kit to attend small at customer place need to focus on our complaint by you.
Purcchased from : pai electroninc kundapura
Invoice date & number:0564564 dt:15/10/2013
Model:samsung195l /rr2015ssbrx/tl
Name: deepak nayak
Service first time:27/4/18
Service invoice no:1179
Call no:lo[protected]
Latest service request samsung:[protected] dt:5/3/19...1
Regards
Deepak
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