[Resolved] Paisabazaar.com — wrong settlement of crude lot of 20 th april 2020

Narendra Bhakre

Address:

5paisa Capital Ltd, IIFL House, Sun Infotech Park,Road No. 16V, Plot No. B-23, Wagle Estate,Thane - 400604

Dear sir,
On 20 th april 2020 i baught crude lot of 20 th april 2020 by mistake on 5 paisa.com online platform. I was unware about expiry and closing time of market at 5 pm. Lot was baught at 4.35 pm ie. 25 minutes before expiry which can not be permitted by brocker. They didnt aware me about expiry or margin money on phone msg or mail and after two days giving me mtm bill of -288000/-aproximately. Closing price of crude april lot is 965 which i am ready to settle. Pls give me justice as there is my no mistake and brocker is fully responsible for the same.
Thanking you sir
Yours sincerly
Narendra bhakre
Client code 56648131
Pan aefpb6979n

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May 24, 2020

Complaint marked as Resolved

Paisabazaar.com customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2020

Paisabazaar.com Customer Care's response Dear Sir,

Greetings from Paisabazaar.com

This is with reference to your email as per your complaint you have visited 5paisa.com, Please be informed that 5paisa.com doesn't belong to Paisabazaar.
Please share the concern with the concerned authority.

Please feel free to write to us on [protected]@paisabazaar.com

Regards,
Eunice John
Team Paisabazaar