Pan India — Fees taken however duplicate pan application not processed

Dear Team,

I applied for my duplicate PAN Card along with surname change in Feb.20 to UTI & all documents along with application form was couriered & various other documents were mailed. However even after 10 months I have not yet received my PAN also the team is asking to reshare application form for which I didn’t keep any copy. Also the Coupon number shared is not traceable by ITD . G[protected] is the coupon number which got shared from [protected]@panind.com