Panasonic — application for remedy of the situation facing by me after purchasing panasonic ac machine

Address:

Kolkata, West Bengal, 700086

I, mrs. Amrita sarkar, 214a, talpukur, baghajatin, kolkata-700086, like to bring to your kind notice the folowing information for taking immediate necessary action in this regard, so that, i may get relief from the problems being faced by me.

I had purchased a 1.5 ton 5 star panasonic ac. (Model no. Cu-kc18rky1) on 07/05/2015 from metro cash & carry india pvt. Ltd., em bypass, east jadavpur, kolkata-700099 (Card no. [protected]).in this connection i like to say that during the purchase of the article i was told that the above mentioned model contains copper condenser.

At the end of march, 2017, the ac became out of order and i had informed the matter to the company and the technicians from star air-condition refrigeration, 63, dev lane, kolkata-700014 (Authorised service centre for panasonic india pvt. Ltd.) had visited our residence and after inspection they were on the openion that “gas charging” will be necessary for proper functioning of ac machine. As the warranty period has been lapsed, they had done the “ gas charging” work against the payment of rs. 2000/- (Rupees two thousand) only on 05/04/2017.

At the end june, 2017 i had to face the same problem and informed the company on 03/07/2017. The technicians had visited our residence and found that “gas charging” will be necessary for functioning of the ac machine. They had done the “gas charging” free of cost as the prior “gas charging” had been done before the expiary of three months time.

Again at the end of the month, july, 2017 i had to face the same problem as the ac machine become out of order. On 02/08/2017 i had informed the matter to the panasonic india pvt. Ltd. Their technicians have twice visited our residence of the ac machine is made of “aluminium”’ it has became defective so early and it is to be replaced.

After through discussion with the senior officials of the company we have came to know that as the warrenty of the condenser has not yet been lapsed, they may replaced the condenser by a new aluminium condenser free of cost. But i have to pay for the gas charging.

Under the circumstances stated above, i like to inform you that i had purchased this model of the ac as i was assured by the metro cash & carry india pvt. Ltd., kolkata. That it contains copper condenser and now delivered to me contains aluminium condenser in place of copper condenser.

Due to this situation i request in the meantime i had suffered a lot.in such heat of this summer we are in great trouble.

Now, i request to find out immediatly who is the remady. Otherwise i have to knock at the door of the law to get rid of the situation.

Thanking you in anticipation.

Yours faithfully,
Amrita sarkar
(M) [protected]
214a, talpukur, baghajatin, kolkata-700086

Rik service
Aug 21 (2 days ago)

To me
Dear sir,

Thank you for patronizing panasonic products..!!

With reference to your complaint no. R[protected] regarding the repair of your ac bearing model no. – cs-kc18rky1 and serial no. - [protected] our engineer attended and found leakage in condenser and the same needs to be replaced. As per your request, your alloy condenser will be replaced with copper condenser and no amount will be charged for condenser coil. Pl note for gas charging and service charge, the below estimate details have been provided to you.

Gas charging – rs.2072/- (Incl. Gst)
Service charge – rs.472/- (Incl. Gst)
Total estimate = rs.2544/- (Incl. Gst)

However as a goodwill gesture we are providing we are offering you 30% discount on total repair cost of rs.2544/- and the final payable amount will be rs.1780/-. Pl confirm us by replying to this mail at the earliest so that we can proceed with the repair of your ac.


Thanks & regards,
Sujoy nanda
[protected]

Cid:_4_0b323e8c0b3238b[protected]

Sir,

I was inform you that the remedy of the situation facing by me after purchasing panasonic ac machine dated 14/08/17. And mr. Sujoy nanda (Rik service, authorized service center, panasonic india pvt. Ltd.) replied me on 21/08/17.

Again i was inform you that i have already paid for gas charging rs. 2000/- on 05/04/17. If your technician properly found the problem then i was not suffered the problem.

So, what can i do?

Thanking you for your anticipation.

Yours faithfully,
Amrita sarkar
(M) [protected]