Purchase Details:
Panasonic Viera TH-55ES500D on 23/02/2018 for Rs 53905 from seller - Rahul Electronics Private Limited, Mumbai, and online through PayTM. Extended warranty (warranty number - [protected]) for TV for period 15/08/2021 to 14/08/2021.
Incident Details:
Problem: TV Screen issue - screen blinking and black screen
Complaint history -
Complain number - R[protected] - Date - 23/09/2021
Complain number - R[protected] - Date - 06/10/2021
Complain number - No number (spoke to Shiv Kumar from service center) - Date - 19/10/2021
Complain number - R[protected] - Date - 08/11/2021
Delivered TV on 23/12/2021 (after 3 months since first complaint), but screen was still not repaired and had two vertical lines on screen. When informed service agent who had come for delivery, he advised to use the TV as it is for sometime and they would get back to me.
Nobody got back for the issue later. So, decided to complain again in April 2022-
Complain number - R[protected] - Date - 06/04/2022
Service center collected TV on 13/04/2022 and delivered TV on 27/04/2022, and service agent who came told that screen issue is still not resolved, and screen still had two vertical lines, and one black also got added.
On 28/04/2022, received email from Amol Sawant from panasonic stating below-
Your product TH-55ES500D purchase on 23/02/2018, Set is having defect, at present Same model is not available, So We have offer new Model – TH-55LX700DX
This is to inform you that, you need to pay diff amount of rs 38, 720
JOB NO - R[protected]
CUSTOMER NAME - HEMANT KOTHARI
MODEL - TH-55ES500D
DOP - 23/02/2018
Invoice Amount - 53, 905.00
After Depreciation customer unit value - 16, 171
Dep % - 70%
New Model - TH-55LX700DX
Cust recovery - 38, 720
Desirable Resolution-
I want replacement of TV, but I will not bear any additional cost, as my TV is already under extended warranty.
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