Panasonic — complain : tv part taken out, engineer absent and now no proper reply

Address:

Kanpur, Uttar Pradesh, 208001

To panasonic,

It is very sad to inform that your customers and their problems are dealt with very casually and with least amount of botheration in smaller cities like kanpur.

Couple of months back my 5-6 yrs old lcd tv broke down when i watching something on it.

I lodged my complaint with their house no 36 naubasta galla mandi, singh vihar, kanpur office and they collected my tv from my residence.

After 10-12 days they inform me that the whole panel will be replaced which would cost inr 25, 000. I blankly refused because i don’t want to put in so much money in a 6 yr old tv.

They told me if they get the damaged part from some other customers tv set they will take it out and put it my tv. Which was shocking at first because how can they remove some other customers part and put in my tv. This is ethically wrong.

Anyways they couldn’t do anything about it and finally i had to ask them to return my tv set, which they did.

Since my complain was not resolved and the tv was lying i opted to go for third party repair.

These people came to check the tv at my place and reported that some”patti” used for back light is missing and i should contact panasonic service centre if by chance they forgot to put it back.

It has been grilling and frustrating since then to chase for the tv parts that were taken out at your service centre for no reason.

The engineer (Dinesh mob: [protected]) looking at the case has been out station since then and has called in sick. No one is replying as to when he will back.

Your branch manager vijay mob: [protected] says whenever he will come he will ask him if he has taken it out and he will deal with him.

I can’t wait for your stupid engineer to get back and your manager to deal with him. Thats not helping our your customer who is already chasing for two months.

Of course, that # took out the part and sold it or put it somewhere else. They already mentioned to me that they will put someone else part in my tv.

I don’t give a damn about your stupid engineer or where he is and when he will return.

You need to take action asap and take your above mentioned personnel to task and get my tv parts back.

It has been two months of chasing up for the # ups of your stupid engineer.

Sort out this mess asap or not only you have a forever lost customer but a frustrated one too, and trust me its gonna be hurtful.

Your really frustrated customer,

Yajur gupta