Panasonic — dead sanyo tv xt-43s8100fs (sr. no. 176st0es00619)

Address:

Mumbai City, Maharashtra, 400703

Sirs,
I have been emailing to/calling Sanyo my COMPLAINT about my dead Sanyo TV (installed on 26/7/17 and dead since 9/8/17 as checked by Sanyo technician; see the attachment, job sheet given to me on 12/8/17 though TV is dead since 9/8/17) but it seems to be falling on some deaf ears and at my age 77 years, I am being troubled/harassed by both Amazon and Sanyo beyond limits.

I once again insist that Sanyo to replace my dead TV with a new properly checked/quality controlled and working Sanyo TV of the same model. Sanyo has launched this TV very recently in India, as per their ads and should therefore have enough sets in stock to give a replacement TV to Amazon for sending to me. Sanyo should not back out for any reason whatsoever for not giving a replacement to Amazon for this dead TV. One of the persons from Amazon asked me to get the bond entered between Sanyo and Amazon and give it to Amazon saying that he can do the replacement if the bond is sent to Amazon. This conversation tells me that it is necessary for Sanyo to give a replacement to Amazon, on producing the bond to Sanyo, under the conditions of the bond. Why has Sanyo not taken an initiative to send a replacement to Amazon under the conditions of the bond?!

I feel cheated by a reputed company like Panasonic-Sanyo when it is not taking any decisive and quick action in the matter. Panasonic-Sanyo’s reputation is at stake in this case, because I have started getting doubts about the deal of Amazon with Sanyo about selling this TV and not giving a replacement to Amazon for a Sanyo TV which went dead in such a short period.

If persons receiving this email are unable to decide in the matter and cannot accept my demand, I request them to give me immediately (within 12 hours) name, address, telephone number and email ID of the topmost person/s in Panasonic Sanyo in India and in Japan so that I can escalate my complaint to this person and get justice in my case. Please pass this email to CEO Mr. Manish Sharma for his decision.

I hope that Panasonic-Sanyo will respond to my request favorably so that I do not have to take up the matter further to relevant authorities in India to get justice in my case. Please respond quickly.

BM Shah