Panasonic — dissatisfaction with the service of panasonic vendor

Address:

Lucknow, Uttar Pradesh, 226012

Dear sir,

On 17-03-13, i bought a panasonic cube ac model no cu-zc20pky at sadana electronic latuche road, lucknow.

Unfortunately, your service has not performed well because of cheat to your customers. I am very disappointed because of bad experience of customer service provide by the vendor. Incident was that i had put a complained no r[protected] on 16-08-17 by call on customer care number and with in a 24hr engineer had visited to our place. After his investigation on my query we found that ac compraiser was not working, so he told me for repairing, because my ac compraser was coming in warranty so it will be repair by the company, then i told him to repair it as soon as possible. At the time of his visiting he explain me about the some points which was not come in the warranty but he didn't explain the any charges. When i ask him what cost will be pay by me for it so he just told me that "sir you have to bear the gas filling charges of rs 1950 with new ca-pester and transportation charges also but price not share on the same time. So i called the service center"hiz electronic" from where the engineer has came for the visit. As per the service provider we have to send the equipment to service center by our self or bear the transportation charge as per the policy by panasonic for repairing but still cost was not explain by him. Also he told me that i have to pay advance all the money before its going for repair to center. At the time when engineer was left from my house again i ask for the cost so he told me that our service provider will explain every thing and rest you can read the back side of bill.

Now he made the extra charges of repairing cost or transportation cost which was not explain or not match which the actual amount which was mention on the back side of bill. So i just want to explain you that from all of this is the service was not performed correctly, i was billed the wrong amount, something was not disclosed clearly or was misrepresented.

To resolve the problem, i would appreciate it if you could take the specific action on it because your company say something else and service provider was different. I am sending the bill copy from both side which i had received from the vendor and also i need you to check it is correct way to make the bill for a reputed company.

I look forward to your reply and a resolution to my problem, and will wait until before seeking help from a consumer protection agency or the better business bureau.