Panasonic — during servicing stolen wallet

I purchased Panasonic 1.5 ton window AC (5Star-KC1816YA) last year March, i.e. March, 2017. The last free service was due and i lodged a request to the Customer Care of Panasonic for last free service of my AC on 27.03.2018 and also requested them to provide service on 29.03.2018 as it was a holiday for me. On 29.03.2018 after waiting till 12 noon, i called again to the CC, they informed that the details/ route of service Engineer is not known and gave the Service Manager's mobile no. I called the service Manager and she said that there was some important meeting in the office and the Engineer will visit in the 2nd half. I requested to visit my place by 5.30 PM. Engineers (two persons) came to my house at about 5.15 PM and done servicing of my AC and left by 6.30 PM. I have to go to the market and also visit Doctor's clinic for my daughter’s treatment at 7.00 PM (prior appointment fixed). At the time of going to market, i saw that my wallet was not available in the drawing room. Immediately i asked my wife and daughter about my wallet. They were also confused where is the wallet? We searched all the possible areas of my house and then called the Service Engineer (He has called from the same no.) and tell him about the missing wallet. He (the older one) said that i am searching the pocket of other young person (as the young person was spent some time in my drawing room and the other one was with me in the bed room for servicing the AC). They returned to my house and said that nothing is with them and also showed their bag, tiffin box etc. I requested both of them that if you want then take some money but in my wallet my driving license, RC, Aadhar card and all the debit cards are there, it will be very difficult and time consuming to recover all the important documents again. Both of them left the place then. After that both o[censored]s (wife & me) also went to search the road in front of house and other probable area. After 15 mins, the service Engineer (older one) rang me and said that from the pocket of young one he got Rs.200 (new note) and asked me that i have any new Rs. 200 in my wallet. I said that i have one Rs.200 new note in my wallet (collected and not spent for last few days) and i said i am quite sure the young one has stolen my wallet from my home. After half an hour the older Engineer alongwith another service Engineer of Panasonic and the young one (three) has reached my home and returned my wallet. They said the young one has stolen the purse and taken the money and hide the money in his turban and thrown the wallet near the house where they had done servicing after finishing my AC servicing. Most of the cards and money (so far i can remember) has been returned except one ATM/debit card of Post office. Still the card is missing. Next day was holiday (Good Friday). I have tried to block the card from post office on 31.03.2018, the CC was very busy and after trying half an hour the post office assistant has stated to file a written complaint that the card is stolen and they will try to block it from their computer after sometime. It is also informed that it is very difficult to get another new ATM/ Debit card from Post office in near future as that was very limited.

This is my story. I talked to Service Manager and the Area Manager in this regard. I also requested them to provide me the e-mail ID of the higher authority of Panasonic. That is still awaited from them. I am grateful to the service Engineers who helped me to get back my wallet, the Service Manger and Area Manager too.

The pathetic and poor service provided by Panasonic is not expected. I am still very much tensed whether in future i will get proper support from your side or not. It is also requested that the action taken on the employee (who is guilty) by the Company may kindly be intimated. Panasonic may also help me in getting the ATM card i lost. Looking forward for your early response. What kind of remedies has taken by the company so that this type of incidents never happens in future?