[Resolved] Panasonic — Faulty washing machine 7.8 kg
Mathura, Mathura District, Uttar Pradesh, India
I am manoj agarwal from Mathura pin code 281001 (UP).
I have purchased a Panasonic model 78H4 from your authorized dealer "SINGHAL SONS ELECTRONICS AGENCIES PVT LTD" Location Mathura on dated 26.11.2016 after lots of searching and compare and take views from dealer i had gone to purchased your co. product finally on behalf of goodwill, quality and customer first service of Panasonic India.
But from first day machine buzzer was not working and after some time i have raised the complaint and dealer as you have provided my faulty product but dealer person told me i will arrange the call for checking this then i will reply it is not a matter to arrange the call to attend the complaint matter is that you have given me a faulty product which a part is not working from first day why you have not check the same to sold out a branded product but dealer reply to me we are not checking because all the product come from manufacture so need to check the same then i will told him this your view but before sold to any product to customer this is your responsibility product should be proper in working condition with all the parts but dealer not given satisfactory reply to a customer. i was think to complaint in Panasonic but not do the same but again today machine creating the issue and its dryer is out of work within 41 day as a customer i can not belive on that a world class branded co. product is creating issues in such sort period.
So i am raising this issue directly to a you with strongly hope to change this product on urgent basis with fresh product.
i strongly belive on that you will be provide me fresh washing machine asap at my delivery address because i belive that a brand can not want dissatisfaction of customer in market.
Dealer name Singhal Sons Electronics Agencies Pvt Ltd
Dealer invoice no 1974 Book No 040 dated 26.11.2016
Complaint marked as Resolved Jan 14, 2017
i am manoj agarwal mob no +918006660118 from Mathura UP India 281001.
I am facing continue problem in Panasonic Washing Machine with in 2 month 3 time machine gone out of work. I am requesting to you please arrange to change the product on urgent basis as i am believe on your customer satisfaction service.
[Jan 05, 2017] Panasonic India customer support has been notified about the posted complaint.
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