Panasonic — irresponsible and negligent service of panasonic ac

Address:	143001
Website:	www.panasonic.com/in

I, being a consumer, writing this mail to bring to light the PATHETIC SERVICE REDRESSAL THAT I AM FACING WITH MY PANASONIC AC.

Since your system can update you that I had earlier written of how my complaint wasn't being resolved by your service agency even after 30 hours.

I HAVE A PANASONIC INVERTER AC WHICH DOESN'T COOL. SO I DID DO A SELF ASSESSMENT TO FIND ERRORS AND FOUND THE A.C. HAVING THE FOLLOWING ERROR :

F-90

The series of incidents go as follows :

1. My call to the TOLL FREE HELPLINE was made on MONDAY, 30TH APRIL 2018 AT around 1500 to 1600 hours. To which they said that the service personal will visit in the next 24 hours.
Neither did I receive any call from the service person nor did they turn up the next day.

2.Following which I again made a call to TOLL FREE on TUESDAY, 1st MAY 2018 AT 2000 HOURS informing about the same. ( WHICH WAS PAST 24-HOUR LIMIT THAT YOU CLAIM THE PROBLEM WILL BE SOLVED)

3. Two people visited, had a look at the AC for 2 MINUTES, only to say that they will turn up next day to solve the problem.

4. WEDNESDAY EVENING, 2 DAYS AFTER MY COMPLAINT, SOME OTHER TWO PEOPLE ENTER FOR THE REPAIR, AGAIN HAD TO EXAMINE THE A.C SINCE IT WAS THEIR FIRST TIME. SAY THE MOTOR IS FAULTY AND THEY WILL HAVE TO TAKE THE MOTOR TO REPAIR IT.

5. SUNDAY, A WEEK AFTER MY COMPLAINT WAS MADE, NEXT DIFFERENT PAIR OF SERVICE PERSONAL ENTER, TO FIT THE "REPAIRED" MOTOR.
AFTER FITTING THE SO-CALLED REPAIRED MOTOR, THE AIR COOLING DOESN'T IMPROVE SO I CHECK FOR ERRORS AGAIN.

THE UNIT NOW DISPLAYS THE ERROR CODE H-28
AS OPPOSED TO THE EARLIER F-90

THESE TWO SERVICE GUYS, SO CALLED PROFESSIONALS, DID NOT EVEN KNOW A SINGLE THING ABOUT ERRORS !!
AS A MATTER OF FACT, HE HAD TO CALL UP HIS SENIOR TO ASK HOW TO CHECK ERRORS IN THE UNIT.

AFTER A WHILE OF CONVERSING WITH HIS SENIOR OVER THE PHONE, HE SAYS I HAVE TO TAKE THE SENSOR AS THE SENSOR IS FAULTY. HE WILL COME TOMORROW TO REPAIR IT.

6. MONDAY EVENING, 7TH MAY 2018, ANOTHER TWO PEOPLE COME TO FIT THE SENSOR, NOW THIS WAS THE 4TH SET OF SERVICE PERSONS TO COME IN FOR REPAIR. BECAUSE THE EARLIER ONES WERE ALL NONPROFESSIONALS, THEY HAD NO KNOWLEDGE OF THE ISSUE.

THEY FITTED THE SENSOR AND AS USUAL, I CHECKED FOR ERRORS ( BECAUSE THESE TWO DIDN'T HAVE THE KNOWLEDGE TO CHECK ERRORS FROM THE REMOTE CONTROL AS WELL)

THE ERROR REMAINED, TO WHICH THEY SAID ITS THE PCB THAT IS FAULTY AND TOMORROW HE WILL REPAIR IT.

8 DAYS AFTER THE ORIGINAL COMPLAINT WAS MADE, I AM STILL WAITING FOR IT TO BE RESOLVED.

AND NOW I KNOW FOR SURE, THIS WILL GO ON FOREVER UNTIL I HAVE TO CHANGE MY AIR CONDITIONER TO ANOTHER BRAND BECAUSE OF THE UNPROFESSIONAL AND UNETHICAL APPROACH OF PANASONIC IN DEALING WITH COMPLAINTS.

ALSO I WOULD LIKE TO KNOW IF IT WAS THE PCB THAT WAS FAULTY, WHAT WERE THE EARLIER SERVICE PERSONS DOING ?

WHY DID ONE OF THEM CAME IN AND CHANGE THE MOTOR?

WHY DID THE NEXT SET OF THEM CAME IN AND CHANGED THE SENSOR ?

IS THIS THE POLICY OF CHANGING "ANYTHING ONE SERVICE GUY FEELS LIKE" ONLY TO MINT MONEY ?

HOW CAN A BIG BRAND COMPANY BE SO NEGLIGENT AND IRRESPONSIBLE WHEN IT COMES TO CONSUMER COMPLAINTS AND CUSTOMER SATISFACTION.

WHAT A SHAME !