Panasonic — malfunctioning of washing machine and intolerant behaviour of repairing staff

Address:

BLOCK NO 4 QTR NO 32 MADHAV NAGAR POLICE COLONY, Katni, Madhya Pradesh, 483501

We purchased a washing machine of panasonic india dated 26/09/2017. It was 8 kg semi automatic variant with model number wmmaw80h2arb and serial number - 150dmsh00597 in the name of mrs malti tiwari from retailer ruchika music & electronic palace with gst no.- 23aqgpp8934j1zf.
After its purchase within 7 days it was stopped automatically. That time a technician came who was not aware about the repairing processes. Thus he visited and took 4 days to repair that machine reporting its timer is not working. And also said not to complaint to superior as he is new and also assured that it will not stop in between.
After 1 year it again started the same problem. He came again and repaired it. Later in the year of 2019 from month of june the same thing is troubling us. For this we informed him but this time he was unresponsive. So after failing communication we lodge a complaint to panasonic india through tollfree number on 4th of august. And after complaining one man came on 8th of august and reported timer got failed and asked to book for the timer and that will take 3 to 5 days to bring a new timer from the company. We trusted him. But after 15 days of continue communication we found no timer has been arrived yet and about one month of complaint after several phones they came between 1st and 3rd september and repaired the machine by replacing timer. But they were found confused regarding the connection of wires. Once they left the home and were downstairs we checked the machine it was not stopping through timer. And machine again shows error we called them back they again checked something and said send it to their private sort of workshop they will repair it.
And from that day we are just getting assurances that they will repair it. Still no work has been done and machine is switched off from that day only. Now this type of intolerance and lack of knowledge of technicians just deteriorate the reputation and service of the company.