Panasonic — nr-bg311vda3/186pajazju01096

Address:India

Dear sir/mam
It is very unfortunate to request you that please replace a new version fridge in place of my old frige of 22 months. Complaint is that fridge is not getting cool from last 15 days and a blasting sound was coming from back side of fridge from last couple of months, launched complaint 7 day's ago & engineer attended today & asked to do switch off the fridge for next 2 days (48 hrs & more) which is very absurd for me. When fridge is auto defrost then why ice will block the cooling path of fridge? My fridge got switched of for 16 hrs in a day from very fast day of purchasing due to its good cooling performance. Fridge regulator was placed in point 1 till date. Then why this type of failure occurred after 22 months performing? I think there are some manufacturing problem in this fridge. My parent are serious patients & i have 2 child in my family, so we are all totally dependent on this fridge for each & every moment for keeping perfect some important medicine (For parent) & baby foods. Also it has got very sentimental issue in my family with this. They are doing very tension & also worried about it, which cause an accident of my parent as they are critical patient (Heart & high pressure). So it is my humble request please keep my request for save my family. Please note:- i am a brand customer of panasonic like ac (From last 15 years), led tv (5 years), music system (5 years), mobile phone (5 years), cassette player (30 years) also made my family & friend of same. So please don't break my heart particular in this case. I shall be very grateful to company if you do the so.
Regards
Jayanta dey
[protected]
[protected]
[protected]
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Panasonic India customer support has been notified about the posted complaint.
May 19, 2020
Updated by Jayanta Dey123
Dear Sir/Mam
It is very unfortunate to request you that please replace a new version fridge in place of my old frige of 22 months. Complaint is that fridge is not getting cool from last 15 days and a blasting sound was coming from back side of fridge from last couple of months, launched complaint 7 day's ago & engineer attended today & asked to do switch off the fridge for next 2 days(48 hrs & more) which is very absurd for me. When fridge is auto defrost then why ice will block the cooling path of fridge? My fridge got switched of for 16 hrs in a day from very fast day of purchasing due to its good cooling performance. Fridge regulator was placed in point 1 till date. Then why this type of failure occurred after 22 months performing? i think there are some manufacturing problem in this fridge. My parent are serious patients & i have 2 child in my family, so we are all totally dependent on this fridge for each & every moment for keeping perfect some important medicine(For Parent) & Baby foods. Also it has got very sentimental issue in my family with this. They are doing very tension & also worried about it, which cause an accident of my parent as they are critical patient(Heart & High Pressure). So it is my humble request please keep my request for save my family. Please note:- I am a brand customer of Panasonic Like Ac(From Last 15 years), Led Tv(5 Years), Music System(5 Years), Mobile Phone(5 Years), Cassette Player(30 Years) also made my family & friend of same. So please don't break my heart particular in this case. I shall be very grateful to company if you do the so.
Regards
Jayanta Dey
[protected]
[protected]
[protected]

May 19, 2020
Updated by Jayanta Dey123
Dear Sir/Mam
It is very unfortunate to request you that please replace a new version fridge in place of my old fridge of 22 months. Complaint is that fridge is not getting cool from last 15 days and a blasting sound was coming from back side of fridge from last couple of months, launched complaint 7 day's ago & engineer attended today & asked to do switch off the fridge for next 2 days(48 hrs & more) which is very absurd for me. When fridge is auto defrost then why ice will block the cooling path of fridge? My fridge got switched of for 16 hrs in a day from very fast day of purchasing due to its good cooling performance. Fridge regulator was placed in point 1 till date. Then why this type of failure occurred after 22 months performing? i think there are some manufacturing problem in this fridge. My parent are serious patients & i have 2 child in my family, so we are all totally dependent on this fridge for each & every moment for keeping perfect some important medicine(For Parent) & Baby foods. Also it has got very sentimental issue in my family with this. They are doing very tension & also worried about it, which cause an accident of my parent as they are critical patient(Heart & High Pressure). So it is my humble request please keep my request for save my family. Please note:- I am a brand customer of Panasonic Like Ac(From Last 15 years), Led Tv(5 Years), Music System(5 Years), Mobile Phone(5 Years), Cassette Player(30 Years) also made my family & friend of same. So please don't break my heart particular in this case. I shall be very grateful to company if you do the so.
Regards
Jayanta Dey
[protected]
[protected]
[protected]

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