Panasonic — panasonic ac cooling issue

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110091

This is regarding the panasonic inverter ac purchased an year back but since then we are facing one or the other issues. If i talk about the recent problem i am undergoing is the timer blink and doesn't allow compressor to work. The error code is h11 which say indoor & outdoor device communication problem. When technician visited, they first checked the indoor pcb and replaced it but still problem exist. Later they realized that the fan motor is faulty and they placed an order for the part replacement. But its almost more than 10 days where i am still awaiting to get this repaired. When i follow up with the sargam vendor, they always say we haven't received the parts yet.
Please let me know how long it will take to get the complaint closed. However, the tat for closing the complaint is 48hrs but in this case, it is more than 10 days now. Complaint no - dg-17-skn-0703