Panasonic — panasonic lcd 32 inches

Address:	New Delhi, Delhi, 110025
Website:	www.panasonic.co.in

Dear anand,

Thank you for your prompt response on this. I would like to speak to your senior authority if possible because panasonic product is spoiling its brand image.

As i mentioned earlier, i have also been using toshiba lcd for last 3 years but never faced a single problem then why panasonic got faulty within 1.5 years though it's costly than toshiba.

Now my simple request is either replaced your faulty product or accept that the quality of panasonic products is inferior than toshiba.

I want immediate solution on this.

Regards
Arif hussain
+91-[protected]
+91-[protected]

Show quoted text
Dear anand,

I appreciate your reply on my query. However, please understand that if an another product is being used for 3 years without any single issue which is of lesser amount and at the same time the product from company gets issues twice in 1.5 years then there is seriously something wrong. I am not saying quality of panasonic all products is poor but the experience i got had put me in doubt that i should neither bought a product from panasonic nor i should recommend it to anybody.

Show quoted text
Dear anand,

Instead of giving discount, just give me a mail saying that toshiba is better than panasonic in its quality. As a consumer, i can share only my experience.

I shall not ask for any other thing from your company.

Regards,
Arif hussain
Show quoted text
Dear anand,

I am not asking for your discount, infact i am ready to pay full amount.

The only thing which i am asking is that you just reply me mentioning that your panasonic quality is poor than toshiba's lower priced tv.

That's it. And if you cant wrote it then provide me your senior or ceo contact details. I will ask him the same question before i take it legally up with consumer forum.

Regards
Arif hussain
Show quoted text
I am still waiting for your revert.

Hide quoted text

On 6 oct 2017 3:42 pm, "arif hussain" wrote:
Dear anand,

I am not asking for your discount, infact i am ready to pay full amount.

The only thing which i am asking is that you just reply me mentioning that your panasonic quality is poor than toshiba's lower priced tv.

That's it. And if you cant wrote it then provide me your senior or ceo contact details. I will ask him the same question before i take it legally up with consumer forum.

Regards
Arif hussain

On 6 oct 2017 15:15, "northzone helpline" wrote:
Dear mr. Hussain,

Greetings!!

This is in regards to the complaint of your panasonic (Th-32d400d), bearing serial # (I6geg09695).

We once again regret to inform you that we would not be able to provide more discount.

Solicit your kind understanding in this regards.

Warm regards,

Anand kumar

Voc - customer service

Panasonic india private limited.

From: arif hussain [mailto:arifhussain1983. [protected]@gmail.com]
Sent: 06 october 2017 10:16

To: northzone helpline
Subject: re: v[protected] poor quality


Dear anand,

I am still waiting for your reply on this.

Regards

Arif hussain

[protected]

On 26 sep 2017 7:29 pm, "arif hussain" wrote:

Dear anand,

Instead of giving discount, just give me a mail saying that toshiba is better than panasonic in its quality. As a consumer, i can share only my experience.

I shall not ask for any other thing from your company.

Regards,

Arif hussain

On 26 september 2017 at 13:00, northzone helpline wrote:

Dear mr. Hussain,

Greetings!!

This is in regards to the complaint of your panasonic (Th-32d400d), bearing serial # (I6geg09695).

Thank you for patronizing panasonic product and without any prejudice we once again regret for the inconvenience caused at your end.

It is our best endeavor to provide you with impeccable product experience at panasonic. Our products pass through rigorous quality checks which are globally recognized; therefore, panasonic products stand out as best in terms of quality and service of the products.

Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.

The feedback shared by you regarding the product quality is appreciated. After an extensive research by our certified technical support engineer, we found that the product has developed a fault during its normal usage.

We understand that you expect a costless or discounted service for the product. We would like to inform you that the warranty of your product has been expired and as such, the same product is out of warranty now.

The unit needs to be repaired to rectify the defect reported by yourself. The total repair cost for your product is rs. (3, 420/-)

Keeping customer satisfaction in mind, panasonic would like to offer you 25% discount on part.

Thus, to conclude, we would not be able to cater to your request for free of cost repair.

Kindly share your acceptance basis which we can process your request on priority basis.

Nevertheless, we would like to take this opportunity to thank you for your feedback and to give us any other opportunity to serve you. Please confirm your decision so that the necessary repair work can be carried out in your product.

Regards,

Anand kumar

Voc - customer service

Panasonic india private limited.

From: arif hussain [mailto:arifhussain1983. [protected]@gmail.com]
Sent: 25 september 2017 13:05

To: northzone helpline
Subject: re: v[protected] poor quality

Dear anand,

I appreciate your reply on my query. However, please understand that if an another product is being used for 3 years without any single issue which is of lesser amount and at the same time the product from company gets issues twice in 1.5 years then there is seriously something wrong. I am not saying quality of panasonic all products is poor but the experience i got had put me in doubt that i should neither bought a product from panasonic nor i should recommend it to anybody.

On 25 sep 2017 12:29 pm, "northzone helpline" wrote:

Dear mr. Hussain,

Greetings!!

Thank you for patronizing panasonic product and without any prejudice we once again regret for the inconvenience caused at your end.

It is our best endeavor to provide you with impeccable product experience at panasonic. Our products pass through rigorous quality checks which are globally recognized. Along with that, employees at our service centers and other offices go through extensive training programs on soft skills, customer centricity and people management along with product knowledge.

Having said that, we always believe that our customers are the best judge and may help with improving our products and services. Therefore, we take every feedback with an assurance of improvement with every passing day.

We would like to reassure you that we are trying to resolve the concern raised by you amicably.

You shall hear from us in next 24 hrs. With an update.

Regards,

Anand kumar

Voc - customer service

Panasonic india private limited.

From: arif hussain [mailto:arifhussain1983. [protected]@gmail.com]
Sent: 22 september 2017 21:05
To: northzone helpline
Subject: re: v[protected] poor quality

Dear anand,

Thank you for your prompt response on this. I would like to speak to your senior authority if possible because panasonic product is spoiling its brand image.

As i mentioned earlier, i have also been using toshiba lcd for last 3 years but never faced a single problem then why panasonic got faulty within 1.5 years though it's costly than toshiba.

Now my simple request is either replaced your faulty product or accept that the quality of panasonic products is inferior than toshiba.

I want immediate solution on this.

Regards

Arif hussain

+91-[protected]

+91-[protected]

On 22 sep 2017 2:03 pm, "northzone helpline" wrote:

Dear mr. Hussain,

Good afternoon!!

This has reference to the below mail regarding performance of your lcd tv.

Firstly, we would like to apologize for the inconvenience caused to you.

We are also in receipt of your email dated[protected] received from desk of our top management.

We have forwarded your request to the service team and our concerned team are working on it.

Please cooperate with us and await for some time.

We will get back to you shortly with an update.

Regards,

Anand kumar

Voc - customer service

Panasonic india private limited.

From: arif hussain [mailto:arifhussain1983. [protected]@gmail.com]
Sent: 20 september 2017 01:00
To: helpline; service head
Subject: poor quality

Dear team,

I bought a lcd last year in june and within 1.5 years i faced problems with it. Simultaneously i have been using toshiba lcd which costed me less than panasonic 3 years ago but i didn't find any small problem with it. This panasonic tv gets restarted automatically within few minutes now.

I contacted your customer care and they sent an engineer and he told me that there is some problem with main board and it will cost me around 4000 rupees. My question is why should i bear that cost when i already faced problem in this twice in one and half year. I understand that warranty is for one year so does it mean that the product will last only for 1 year?

I am high dissatisfied with the quality of the parts being used by panasonic because toshiba is far better than what you deliver to your customers.

Please get it rectified immediately at your own cost because i can't accept this.

Hope for your positive response soon.

Regards

Arif hussain

[protected]

[protected]