Panasonic — panasonic mobile phone eluga ray

Address:

Kolkata, West Bengal, 700033

I purchased a panasonic eluga ray mobile phone on flipkart which was billed on 18th july 2017. On 5th september within less than 2 months of delivery the display stopped functioning. The mobile charges and switches on but does not go beyond the “android “ screen. I took the unit to the panasonic service centre in south kolkata on 9th september 2017 (Job nos 2106) where the technician tells me that there seems to be sulphur formation on the edge of the connector point which controls the display and this has probably happened due to moisture or water leakage. It will not be done under warranty and minimum cost will be rs.1000/- plus parts if required.
After that i did not get any call from the centre till i followed up on 15th september and was told that they will check and let me know. That call also never came. On 18th september i again called them and was told that it will cost rs.1000/- plus rs.4000/- to repair the phone. The phone originally cost rs.7999/- and now i am shocked to know that i need to pay rs.5000/- to repair it.
I bought the phone because of the features, the brand and most importantly because most components are made in india. I am now regretting my decision to trust a brand which is relatively new in this segment.
If water has leaked the unit would have stopped functioning immediately…it did not.. Sulphur does not form overnight and takes time. It is clear that the unit / part was defective from the time it has been manufactured and the brand does not seem to have the manufacturing expertise to build good smart phones.in india moisture, sweat and humidity are known truths and if a mobile is not build for these conditions it is best not purchased.
I strongly advise buyers interested in this brand to stay away from it completely.