Panasonic — panasonic th-32es500d led television

Address:Mumbai City, Maharashtra, 400069
Website:Panasonic india ltd

We had purchased panasonic th-32es500d on 16th july 2017 from vijay sales, but almost when our warranty was getting over we started facing issue where intermittently sound goes off. Hence we had launched complaint and technician had visited and post checking he informed that it is cable issue and informed us to change the code used to connect setup box and tv. Hence we bought new cable but issue persisted. Also we have other tv at our home we interchanged the code same works fine in other tv but in panasonic tv we face issue.
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Panasonic India customer support has been notified about the posted complaint.
Dec 27, 2018
Updated by Brijesh Kotecha
Please find chronological details as mentioned below.

1. Purchased Panasonic TV on 16th July 2017 from Vijay Sales.

2. On 10th July 2018 we reported issue that sound was going off intermittently, for service request was raised R[protected].

3. MR Bhanupatap Yadav technician attended the request and informed us that it is cable issue and we need to change the same and request was closed.

4. Hence on his request we changed wire twice in 5 months but issue persisted. For cross verify we checked that same cable in our other LED TV & found to be working properly without any issue.

5. So we had sent a mail to customer care on 02nd Dec 2018 stating this.

6. Customer care representative forwarded the request to our nearest center for checking issue.

7. For which request was started R[protected] on 03rd Dec 2018.

8. We received call from Technical team and informed that technician will come & will check what is the issue.

9. MR Jayshankar Patel attended the request on 03rd Dec 2018.

10. Initially he also informed that it is cable issue. Hence we asked him to check the same with the cable he was carrying.

11. Post changing the cable which he had carried same issue persisted. Hence he informed that we need to change the main board & also informed his seniors regarding the same.

12. He informed us that we will check and will let you know what can be done in this regards.

13. Our request was rejected on 04th Dec 2018 mentioning that "DUE TO QUOTATION NOT APPROVED".

14. Post this we received a mail on 04th Dec 2018 stating that main board need to be replaced for which INR. 5252/- will be the estimate cost.

15. In reply we had asked what will be the warranty period for this.

16. Three months was the reply from customer care.

Above chronological clarifies that the issue which was reported originally in month of June 2018 was the same and company had to replace main board during warranty period. But technician mis guided everyone by giving wrong RCA.

Now when we have raised a concern of same issue, company is asking for money as warranty period is over.
Jan 05, 2019
Updated by Brijesh Kotecha
Still there is no solution to my problem
Complaint comments 

Comments

Six month before buy mobile phone eluga ray 7. screen unlock option not working properly and incoming calls can't attent. also fingerprint sensor very very very worst performence. i am very very heart about panasonic brand. future can"t buy panasonic.
I am purchase one LED TV dated on 10-06-18 for great eastern hridaypur. Panasonic company was supposed to give it a free headphone. I still did now get that hand. Tell me why you did not get it. look into this matter. Free reference was given at the Newspaper 06-06-18

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