Panasonic — Panasonic Wet Grinder SW200 Repair

Address:

T1-1701 Silver Spring Field Mallasandra Hesarghatta Main road, Bangalore 560057

I purchased a Panasonic Wet Grinder (Model SW200 and Sl No. 26W0013685) on 20 May 2016 in Bangalore through Snapdeal. The grinder has given me very good service but two days back the grinder has gone unserviceable. I tried to make online service request but was not successful. The toll free helpline was getting disconnected every time I tried to make a call. Finally, I got through the helpline number and requested them to register a service request to repair the grinder. The person said the wet grinder is not in their list and he gave me number of couple of Service centers in Bangalore. When I contacted those service centers in Bangalore, they said that they don't deal with Wet Grinders.

None of the Toll free numbers or the Service centers are responding positively to repair the Wet Grinder resulting in mental harassment. The Panasonic Company is to be directed to provide necessary support to repair the wet grinder.

As per the warranty card, the motor is presently under warranty upto 20 May 21 (five years warranty). In case the problem is in motor, I would like to get it repaired under warranty.

The retail invoice and warranty card is attached for reference.