Panasonic — poor communication skill | |||
I would like to bring to your notice that your service operations staff is not properly trained. Jamun chandru called my wife 2 weeks ago and said that they would send someone for service of my water purifier. She mentioned that charges would be 350+750 (Service+filter). But when your technician came he said that the charges would be 4000 to fix the purifier. When i denied to pay he said that 350 rupees service charge is mandatory. Jamuna who called us in the first place was (Banglore thanisandra) never mentioned anything about 4000 or a mandatory service charge if we denied service, if she would have informed us about this we would have said no instantly. When i called her back to explain the situation - forget an apology she insisted that i should pay 350 - which i did because i'm a gentleman unlike your company. If you need more donation like this - let me know i will generously do some charity to you if your company is running short of cash. What a shame. Neither will i ever buy any panasonic product again nor will i recommend it to anyone. Your service operations are nothing more than a joke just looting people of their hard earned money. What more - your technician offered me a selling price, if i did not want to use the purifier anymore. Please get your act right or your sales are sure to decline with operations like this. Good luck from a very disappointed customer. Ashwani [protected] Was this information helpful? | |||
Panasonic India customer support has been notified about the posted complaint. | |||
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2013
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+91 22 2230 1952
No 88, 6Th Floor, Consumer Sales Div, Spic Building Annexe, Mount Road, Guindy, Chennai, Tamil Nadu, India - 600032
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