Panasonic — poor quality product - frequently facing repair - high cost

I would like to inform you that i am a panasonic customer. I have purchased a 42 " led tv - model th 42a410d[protected] from m/s qrs, kottayam, as per invoice no.[protected] for rs 48, 000/-) considering the reputation brand value of tv advertisement. The warranty period for the said tv was for one year. Initially the tv was functioning properly but after 2 years ie, in dec. 2016, the tv was not functioning properly and the matter is reported your office. I was asked to carry the tv to your kozhikode service centre, which is about 80 kms from my home. Neverthless i called a taxi and took my tv to kozhikode service centre. They found that back light was damaged and should be replaced, the total cost was rs. 4, 500/- plus service charge 1000/- plus 1500/ taxi charge i incurred. (Bill no. 2170 dt. 14/01/2017) after 7 months, the complaint appeared again and on 02/09/2017 and lodged a complaint again (Request no. R[protected] but til date nobody has attended the complaint. I dont know the back light was really replaced or not. I strongly believe that they are cheating innocent customers. I regret to inform you that i am not able to pay about 7000/- for repairing tv every six months. There are wide range of products under panasonic. Then why you are providing low quality spares and poor service. Hence i request you to look into the matter and direct your service centre to repair or replace the defective parts free of cost and without charging any service fee. I expect a positive response from you within 3 days otherwise i have no other option but to approach consumer redressal forum and to share the grievance with social media.

Yours faithfully,

Preman m
Kalpetta, wayanad, kerala state.
Mob no. [protected]