Panasonic — regarding replacement of faulty air conditioner

Address:	Kanpur, Uttar Pradesh, 209111
Website:	www.panasonic.com

I am highly dissappointed by this company's services and people working there. I purchased an AC on 25th may 2018. At the starting of july it stopped working and I filed the complain on company's support on 5th july for it's repair or replacement whatever required. They sent their engineer After 2 days and he suggested us to get this AC replaced(under warranty) because of damaged air pipe. I called them and reported the problem that their serviceman told me. They promised to take AC very next day and get it repaired. But they came on 13th july 2018 during night after me calling them for so many times. Due to some security issues( 11pm night) my father didn't allow him to get in or take AC and asked him to come and collect it next day. Next day he didn't come inspite of calling him for so many times. On 15th july, On the request of their serviceman i managed to send my AC to their service centre at the transportation cost of 1300rs which they promised to pay me back but now denying to pay it. Now after that they took so many days to get it repaired and made so many excuses. When i called their serviceman they talked to me very rudely and denied to provide me the whole information. I warned them that i will file FIR and their serviceman said "Do whatever you can". They haven't returned my AC yet but made another fake promise of returning it till tomorrow.
I would like to suggest people never buy Panasonic Air conditioners especially if you belong to kanpur region.
(bill image attached)