Panasonic — th40ds500d not supporting the blu ray player htf4500

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600118

In panasonic website clearly mentioned that th40ds500d smart tv will support bluray player with the help of hdmi. But while connecting the samsung bluray player htf4500, the unit which working fine with all other tv brands. But while am checking with panasonic service centre simply saying it's a compatible issue in. And it can't be resolved. Then how they saying that tv will support up 1900 pixels.

Please kindly consider this issue and help me to resolve immediately