Panasonic — the ac stopped cooling within 18 months of purchase

Address:

t4 third floor 4th cross pampa maha kavi road shankarpuram, 560004

I had bought PANASONIC Air conditioner from RELIANCE DIGITAL which stopped cooling withing 18 months of purchase we already have 2 acs working from past 5-6 years never such a problem encountered with other brand of ac's we taught of buying a PANASONIC Ac and it started leaking water spoiled the wall the service person from reliance digital had come he serviced it after that the cooling stopped permanently. that was a bit fishy cause the cooling was fine before he fiddled with the ac and then the service guy said there was no gas in the ac and said it would cost me Rs-3400 ac costed me RS-42000 if the gas was leaking whos fault was that it was the service teams fault that it had not been installed correctly so the company is supposed to fill the gas and solve the issue on its own cost .. the fun part starts here when i call reliance digital customer care i said i had paid rs 470 for servicing they say we have no such records so i said i have the employee number so customer care says go talk to him WAY TO GO RELIANCE DIGITAL EMPLOYEES you truly are the best
NOW WHOM SHOULD I COMPLAIN THIS ABOUT RELIANCE OR PANASONIC SO CONFUSED FYI: AC GAS NEVER RUNS OUT BEFORE 8 - 10 YEARS
WE HAVE NUMEROUS PRODUCTS FROM PANASONIC
IF AT ALL PANASONIC IS READING THIS WAKE UP !! BEFORE ITS TOO LATE!