Panasonic — urgent worst service

Address:

#465 15th main 16th cross Hsr layout 4th sector, 560102

Respected sir,
I am srinivas reddy from banglore. I like your products and had used many of your products. We brought a air conditioner and water purifier before 7 months. We wanted to change the water purifier's cartridge so we called you customer care number and booked a request and a service person come to our house he had no uniform no identity card he said that company will not give and then he brought a filter which is duplicate and i have photos of it those filters cost 200 in market i even have the proof and he says that it is 1200 then we spoke with the area manager but there was no proper response from them and there is an issue in the air conditioner to there was mist smell coming through the air conditioner so we called the customer care number and booked a request then a person came to the house and saw that and said that there is a problem in the whole condenser so we need to replace it. Then we said ok then he left and went to the office and made a call that we won't replace it then we asked a other air conditioner expert of lg he said that if it is not replaced and repaired then it will work good for 4-6months then it will again start to give the same smell so we want a replace of it. The service in banglore is not good that's why your sales percents are low in banglore.in every electric shop that i went they say that the service of panasonic is not good and they prefer lg, samsung, etc. Please take action on this and keep up the brand name it is one of the best brands in the world but in banglore it's sinking because of the service please look into it. My contact number is [protected]
Your faithfully