Panasonic — Washing machine

Address:

G 74 Kalkaji New Delhi

Sir
My name is Anuradha chauhan and i live in kalkaji New Delhi my numbers are [protected] and [protected] through whivh me and my husband filedcomplaints.last month after doing a lot of follow ups with panasonic and sakshi services (lot of follow up becoz number of times instead of doing the real visits they used to take satisfaction code from us in prior and close the complain) But the we understood their they unprofessional behaviour and did a fresh complain at panasonic in result of which sakshi services sent a person to repair our washing machine in which the dryer part was not functioning properly.Mr Hussain (the person sent by sakshi services) told us that the capacitor in the washing machine has to be replaced, We are not technical people therefore we agreed with him and asked him to the needful.After doing the repair, the machine's dryer started working but with a lil noice for which Mr hussain said sir this is not a big issue and you can call me personally i[censored] ever face issue with this with in three months of the service also he took away the capacitor which he took off from our machine without our permission. .Yesterday while washing cloths suddenly the dryer portion stopped working and we dialed Mr hussain number ([protected]) for the issue he assured that he will come on 15.3.2021.but since his number was going switched off so we directly dialed sakshi services number..they sent a person after approx 2 -3 hours. just now that person checked the machine and told us that the capacitor in the machine is of 9 power instead of 5 power and due to the excess power capacitor the motor has burnt which needs to be replaced and it will cost us around 1586 +visiting charges.
First of all was it our responsibility to check of which power capacitor shall be installed in our machine or it is companies or service centre technical person's responsibility.becoz of his lackness of knowledge or ill intention of making money further..our motor has stopped functioning and has burnt.now who shall bear the cost of it ???????
second thing where is our old capacitor .is this panasonic policy that they take away the parts they take out from the customer machine?
we are completely harrassed by sakshi services also Panasonic does not seems interested in solving the issue faced by its customer.
why i have to suffer any money loss Becoz of the poor SERVICE OF PANASONIC AND COMPANIE'S UNPROFESSIONAL SERVICE CENTRES

Instead of repairing machines faulty installation was done in it becoz of which motor got heated up and burnt.I am being harassed by the company as no body cares regarding the Mis installation done at the starting, as a result this time our motor got burn.Am I going to keep paying money in the name of repair every now and then.My concern is genuine, Hope to receive a solution .