Panasonic — worst customer service... purchased new tv, want to replace it with sony bravia!

Address:

Pune, Maharashtra, 412101

Tv purchase location dehu road from sanjay enterprises.

Dear sir / madam,

We purchased a new tv on saturday. Ms ashwini had sent a person to install for wall mount. Mr ajinkya who came for wall mount on sunday evening found the old sony bravia tv mount already on the wall and had just put it on with no screws attached. The picture quality is worst.

Later as the shop was closed on monday we could just remove the tv from the mount as the screws were just hanging out. We took it to the shop on
Tuesday. Since it was a sony mount ajinkya was not able to tighten the screws. He promised us to visit again next day and took our signatures. He did not come next day. After the shopkeeper complained he came on tuesday night 10.00 pm. It was disgusting to see the same guy again at night we sent him back.

We thought that ajinkya is a new joiner and did not know to install so again asked the shopkeeper to send some one else. We took the tv home and as i had leaves on saturday and sundays again asked for some one else to be sent for installation.

Ashwini agreed to send some one post noon on sunday. Sachin called us and said that he will show up in 10 mins and later after 2 hrs when given a call found that his mobile was switched off.

Later, gorakh patil gave us a call when we chased the matter with ashwini.
He came in half an hour and we informed him the whole thing. He is an acquaintance of ajinkya and asked 200 rs per nail for removal of the earlier installation of sony bravia tv. We had no option but to send him back as we were not ready to pay more. Gorakh was rude he just used the phrase "marathi madhye bola" which is usually used by the shiv saniks. Most public in pune is from mumbai and we do not have to deal with threats while purchasing a tv from ruffians sent by your company.

This is worst customer service at the first impression. We do not want a product from panasonic which gives us such a worst customer service since later if we face problems we will be encountering such bad people..

Our shopkeeper is ready to do the replacement but the warranty has to be erased. The tv continues to remain brand new. Please accept the same as you can do the necessary changes and repack it for selling as you are the manufacturer. We have left the tv in the shop yesterday with its complete packing.

We want to do a replacement with sony bravia by paying extra money.
Shopkeeper agrees with us. Please do the needful. Sony bravia customer service is excellent and we have used it for more than 2 years with superfine picture quality until it was physically damaged by our 2 year old.

Regards,

S jayabalan