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Panind — Fraud case

Dear team,
I have applied for pan card from this website. (Panind - rigaroeworks llp)
They charged me rs.499/-. But i found out that i can apply in nsdl and at rs.110. I have paid around rs.300/- extra. They charged me more so i want to cancel my application. And i need a refund. I have attached the payment confirmation. I have sent them an e-mail and inquiring about cancellation and refund and i only got an automated response asking me to wait. I just need to cancel and there no option to cancel at all!

I just want to cancel my pan card application and want a refund of the full amount i paid.
Orderid is.
Payment id-[protected]

Complaint Status

[Jul 09, 2020] Panind customer support has been notified about the posted complaint.
Verified Support
Panind Customer Care's response Jul 11, 2020
The order id and payuid you mentioned both are protected. Kindly provide us your register email id and phone number so that we can contact you and resolve your query
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