Panind — no response after taking money

First time i applied for the pan card i was charged Rs.349 but did not send any hard copies its my side mistake but later i again applied and posted hard copies required for a pan card but didn't get any response where as they took 499 Rs. from me and even don't have customer care number active and mail is been answered by auto generated reply which is pointless and not promising.
Find the attachments below regarding both the payments and their mails screenshots.

Application ID: PA[protected]N & PA[protected]N
Email ID: [protected]@gmail.com
+6 photos
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Inconvenience caused is highly regretted. As you may be aware, Income Tax Department (ITD) has authorized only two entities viz., 1. NSDL e-Gov and 2. UTIITSL for providing PAN related services on its behalf. Further, NSDL e-Gov or ITD has not appointed PANIND.com nor provided any authorization for providing PAN related services. Kindly note that all the PAN related data is exclusively property of customers and ITD.

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