Panind — no response for my refund amount

Hi,
I applied for lost pan card and entered my details. After i entered, asked for payment process, so i paid inr 499. The amount has debited from my account but an error message occured that service is unavailable. I dropped a mail and there is no response from you. If i tried multiple times also, the server is not reaching.
I request you to refund my amount of inr 499 as soon as possible.
Please find my transaction details below.
Transaction reference number: [protected].
Transaction time and date : nov 3, 03:07 pm
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Sir
I am kajjaram dhaka hu Mera pan card abhi Tak Koy repliy nhi Aya Mera pan card ko cancel ker dena ki anumati deta hu or Mera balance account me ceradit ker diya Jaya pliz sir/ madam ji my request pliz

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