Panind — refund my amount asap

Address:

400010

Hi,
I applied for lost pan card and entered my details. After i entered, asked for payment process, so i paid inr 499. The amount has debited from my account but an error message occured that service is unavailable. I dropped a mail and there is no response from you. If i tried multiple times also, the server is not reaching.
I request you to refund my amount of inr 499 as soon as possible.
Please find my transaction details below.
Payment id: [protected]
Order id: ni-[protected]lo

Nitin - [protected]
Transaction time and date : nov 5-2019