Panind — refund not get

Address:Amritsar, Punjab, 143001

Hi,
I have applied for pan changes in panind site online but then i changed mind and cancel that application within timeline as per their policy and ask for refund still i did not get refund till now.

I sent them many mails but no reply from their side.
Please help me for that.
My order no was

I want 500 rs rupees back as i didn't get their service.
+1 photos
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Application for duplicate pancake and not submitted my documents paid online R499

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