Panind — refund not received for cancellation of pan changes

Hi team,

I have applied for correction of my pan card on 11th feb 2020
(Order id - aj - [protected]cr).
However, i later applied for cancellation of the same.
I have not submitted my documents to panind and have requested for refund of rs.499 as no service is provided for me.
The customer care agreed on the same and said would revert with an email.
I have no email from them for the refund and the customer care is not giving a proper response.
Please could you help me with the refund.

Regards,
Ajinkya nagrale
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Applied for pan card through panind on 10thdec 2019 by online with fees Rs.499/-
Acknowledgment no.[protected]N
After many emails requested documents .
Submitted required documents on 23rd jan 2020, even after submitting the status quo.
I don't want panind service, requesting panind to return the money.
Regards
Inconvenience caused is highly regretted. As you may be aware, Income Tax Department (ITD) has authorized only two entities viz., 1. NSDL e-Gov and 2. UTIITSL for providing PAN related services on its behalf. Further, NSDL e-Gov or ITD has not appointed PANIND.com nor provided any authorization for providing PAN related services. Kindly note that all the PAN related data is exclusively property of customers and ITD.
They have charged 499 rupees for online pan card registration... After online payment they have not given any information regarding Pan Card... How can I citizen believe all this things without any Ensured protection...please do return the amount

Inconvenience caused is highly regretted. As you may be aware, Income Tax Department (ITD) has authorized only two entities viz., 1. NSDL e-Gov and 2. UTIITSL for providing PAN related services on its behalf. Further, NSDL e-Gov or ITD has not appointed PANIND.com nor provided any authorization for providing PAN related services. Kindly note that all the PAN related data is exclusively property of customers and ITD.
I apply pan card from this [censored]ing fake site. It fee is too mush higher than other site, and so how i ensure get my pancard. So repay my fee amount

Inconvenience caused is highly regretted. As you may be aware, Income Tax Department (ITD) has authorized only two entities viz., 1. NSDL e-Gov and 2. UTIITSL for providing PAN related services on its behalf. Further, NSDL e-Gov or ITD has not appointed PANIND.com nor provided any authorization for providing PAN related services. Kindly note that all the PAN related data is exclusively property of customers and ITD.

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