Panind.com — refund not processed (not reply to emails)

Address:	New Delhi, Delhi, 110018
Website:	www.panind.com

Dear anshu s bhatia,

Your transaction with www.panind.com was successful

Transaction id: an-[protected]cr
Merchant website: www.panind.com
Amount paid: 499.00
Order date:[protected]:09:35

I had placed this order on panind.com but later after reading the reviews i thought i have commited a grave mistake by placing order with this company. So i requested them to process by refund on 6th august, 2018 for the first time and since then i have been continuously following them to process my refund but these guys don't even respond to emails. They are not picking up phones.
I want my refund asap. Please ind attached screnshot of my emails to panind
Regards
Anshu s bhatia