[Resolved] Pantaloons Fashion & Retail — birla group overcharging gst

sushilc

from Mumbai, Maharashtra

Address:

Infinity Mall, Malad, 400064

Pantaloon store in mumbai charged me extra gst during sale period. Please check the receipt attached. An item of 799 with 50% discount was sold at 418.95. When i asked the cashier explaint to me that the gst is charged on the full price of the item and not the discounted price. So gst (5%) included in 799 is rs.38. They however show the gst on discounted price in the bill which is 19.95. To me it looks like they are charging the customer more gst but they are not giving this entire gst to the govt.in this example they are saving 38 - 19.95 = 18.05 on one product. This should be reported to the right authorities.

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Aug 28, 2019

Complaint marked as Resolved

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

Jul 21, 2019

Updated by sushilc So they charged me Rs. 147.48 as GST amount at 5% but paid the govt. Only Rs. 95.48. A gap of Rs. 52. Loss to govt or customer?

Verified Support

Jul 22, 2019

Pantaloons Fashion & Retail Customer Care's response Hi Sushil,

Please visit the Customer Service Desk of Pantaloons store along with garment and invoice and our staff will guide you further.

Regards,
Team - Pantaloons