[Resolved]  Pantaloons Fashion & Retail — brand factory _ complaint service person

Address:

Bangalore, Karnataka

Hi sir,
This is the second time me and my wife visited brand factory (Marathali - vanshree tower) bangalore. The collections are very good but service is very worst "no one doesn't know the clear offer details" this is my bad experience.

Actually we went to brand factory before selecting the leather product i asked the counter staff how much ladies lether bag he said only rs 1599/- now offer is going on.. And also amount name plate has fixed on same as on leather product counter. They given details based on that i purchased 1 pics leather ladies hand bag, then i went for billing counter and also i asked cashier (Ms sunitha) about the offer after checking the system, she doesn't know the offer (But she is the employee of the brand factory),...???
She said total amount of rs 2874.10/- (Ladies bag rs 2245 +one cloth of rs rs 629) and i swiped the card, when i see the bill for ladies bag rate instead of rs 1599/-, it's mentioned only rs 2245/-, then i asked the cashier (Ms sunitha) she checked some one and said " no bag only 50% off not of rs 1599/-)

Then she said please will go to 4 th floor they will refund to your amount.
Me and my wife went we meet one guy... He said this product is only 50% off not of rs 1599/-... We can't refund.. Then they called counter person (At the initial point of view, who had discussed with our's and rate fixed) in front of me and all executive guy that counter guy said this product is only of rs 1599/-... (Point no 1-after that cashier lady came she said i never said any thing.
Point no 2-the executive guy said this type of problem every where happened... What is this...???

Then executive guy said we will give you same amount credit note we can use same amount in one month.. (I full dis agree)

After that i take my bag and returned.

Point is problem is not only 1599/- (If one old people they don't have enough money what he have do???

Even manager don't have courtesy to meet customer and apologies through the issue gone to is notice,

It is very worst experience, i never had in my life. I fully dis - appointed...

Regards,
Asit