[Resolved] Pantaloons Fashion & Retail — charges 12% gst on total bill

Jyothsna Devi

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500016

I purchased clothes in pantaloons begumpet store in hyderabad on 10th jan 2019
On the total bill of rs 5434/- they have charged additional 12% of gst
But after coming home i had realized mrp of all products include gst but why did they charge extra?

Couple of days ago i purchased from max store begumpet that didn't change any extra gst even on the discounted clothes.

And no where in pantaloons stores displayed they charge extra gst in discounted items

This is not fair at all. Policies are applicable same for all textile stores
Why pantaloons charging extra. I need this to be sorted immediately.

Reach me out on [protected]
Jyothsnadevi. [protected]@gmail.com

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Feb 15, 2019

Complaint marked as Resolved

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

Jan 12, 2019

Updated by Jyothsna Devi When are you going to respond to this complaint. I haven't heard from you after the complaint. I will be be escalation this to consumer court if I don't get proper response.

Jyothsna

Verified Support

Jan 14, 2019

Pantaloons Fashion & Retail Customer Care's response Hi Jyothsna, the GST amount is included in the MRP of the product and there is no charge over and above that. GST bifurcation is mandatory on bills, thus it is displayed as the bifurcation under 'Sub Total'. The MRP total is equal to the Bill Total and there are no extra charges.

Oct 15, 2019

Updated by Jyothsna Devi No but you have charged MRP plus GST separately. This is unfair. We customers expected that Pantaloons is running an offer but you end up charging us more than MRP. I need solution to it, I need my money back