Pantaloons Fashion & Retail — complaint against aditya birla fashion and retail limited (pantaloons division) and refund of carry bag charges with compensation

Address:	(Aditya Birla Fashion and Retail Limited, (Pantaloons Division) Plot No. B & C, Velachery Road, Camp Road Junction, Selaiyur, Chennai, Tamil Nadu, India PIN- 600073, Contact No. 8680811124,8652905000,E-mail:[email protected], Chennai, Tamil Nadu, 600073
Website:	www.abfrl.com

Respected sir,

1. I santosh kumar mishra, on 23 jun 19 visited the aditya birla fashion and retail limited (Pantaloons division) shop in chennai, tambaram east (Aditya birla fashion and retail limited, (Pantaloons division) plot no. B & c, velachery road, camp road junction, selaiyur, chennai, tamil nadu, india pin - 600073), gstin no. 33aaecp2371c1zw and purchase a "various clothings" of rs. 5510.86/- vide bill receipt no. P305001i1900206 dated 23 jun 19.
2. While billing the cashier asked me whether i need a carry bag or not, accordingly i given my consent and inform that it's responsibility of the shop to give me carry bag for the item purchased from the shop. It's very unfortunate that he denied the same by telling that no, as per company rule the carry bag is chargeable @ rs.4.72/- per bag. I once again insisted that it's the responsibility of the shop to give the carry bag free of cost to carry the items purchased from shop but he keep on denying the same. Finally i paid total amount of 5510.86/- including rs.4.72/- for carry bag (Copy of receipt of bill and carry bag annexed).
3. It is pertinent to mention that the carry bag have the words written as – "pantaloons" which is clear that the company is advertising through carry bag at the cost of customer.in addition, the said shop is also charging gst on the total amount of purchase including carry bag (Rs.4.72/- (Copy of bill already annexed). Taking into consideration of the above fact it is requested to please direct the shop to refund the carry bag charge of rs.4.72/- +gst immediately through money order, cheque, dd or any other means as the same must be given free of charge.in addition, it is also requested to please pay compensation for physical strain, mental agony and harassment caused in the due course, suffered due to aditya birla fashion and retail limited, (Pantaloons division) negligence, in the sum of rs.1, 00, 000 /-.
4. In case the amount will not be refunded and compensation not paid, i shall be constrained to initiate against aditya birla fashion and retail limited, (Pantaloons division) for redressal of my aforesaid grievances and recovery of the aforesaid amount such proceedings, both civil and criminal as are warranted by law, besides filing a complaint under the statutory provisions of the consumer protection act, 1986 exclusively at your own risk, cost, responsibility and consequences which please note.
5. For any clarification regarding this contact and correspondence address as undermentioned:
Santosh kumar mishra
Smq 23/5, madambakkam camp
Air force residential area
Air force station tambaram,
Selaiyur, chennai, tamil nadu,
Pin - 600046.
Mob. No. [protected],
E-mail id: [protected]@gmail.com