[Resolved]  Pantaloons Fashion & Retail — exchange rejected although within rules

Address:

Khordha, Odisha, XXXXXX

We had made purchases for a wedding on 01.12.2018 vide reciept no. P188003i18020124 from store id p188 (Bhubaneswar).in the process, one item no. [protected] - a house gown got billed that was not required. Post our return, i visited the store today with the intention of exchanging the wrongly purchased material with alternative, as it was not required.

To my utter surprise, when shown the t&c printed on the reverse of the invoice, we were told that lingerie was not an exchangeable item. While we have paid for the alternative purchase (Bill no. P188004i[protected], what was not understood is how a house gown/kaftan/abaya/robe was treated as lingerie. No dictionary defines such a garment as lingerie. Moreover when asked to give in writing that such exchanges are not allowed, the stores staff refused.

Looking at the repute of the ab group and its ethical standards, i thought to log it as an ethical complaint, not that the price is in any way a matter for concern (I am a senior executive with the tata group). Such bad practices bring bad name to a group that has a repute since pre-independence times.