[Resolved] Pantaloons Fashion & Retail — idee sunglass

Arijeet Ghatak

from Kolkata, West Bengal

Address:

Darjeeling, West Bengal, 734001

Dear concern,

I have returned one IDEE sunglass to Pataloons store(Cosmos mall) in Siliguri on 09/04/2018 due to colour fade of the frame vide model no - 2208 C2. The IDEE representative told me that it will be replaced in 15 days, as I have purchased it on 15/04/2017, So my Warranty period is not yet over. Then he received the product and give me an acknowledgement slip (Attaching herewith) regarding it.
But after that I have visited the STORE several times but they can't even answer me at that point. They told me that, it will be informed to me once it will received.

But I am sorry to say that today is almost 10 and half months already gone. But I didn't get this product back and not even any credit note.

Plz help me.

+1 photos

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Feb 1, 2019

Complaint marked as Resolved

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2018

Pantaloons Fashion & Retail Customer Care's response Hi Arijeet, thank you for writing to us. Kindly provide us your contact number for us to speak to you and address the concern at the earliest.