Pantaloons Fashion & Retail — Mismanagement of staff

The billing counter was queued up with the customers but the salesmen and the store manager were billing their own product on a priority basis keeping the customers stranded for more than 20 minutes. They were least bothered about the customers in the queue without billing their items. A couple of customers had left without complaining because of the delay. Only after raising my voice, they started the billing process for customers. This incident has taken place at about 3:45pm in the afternoon at Cuttack Pantaloons.