[Resolved] Pantaloons Fashion & Retail — no communication regarding refund and part of the order is missing

Ananta Tyagi

Address:	Mumbai City, Maharashtra
Website:	pantaloons.com

This complaint is regarding the status of my refund for order number 2904913. 2 shirts worth 498 rupees had been returned 6 days ago. Since then there have not been any updates. Also 4 other shirts in the same order have not been sent.

There is no way to communicate with you people.
No response online or via calls.

Hence, i am cancelling my next order worth 1100 rupees which had to be delivered today. Sick of dealing with you people.

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Nov 16, 2018

Complaint marked as Resolved

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

Oct 14, 2018

Updated by Ananta Tyagi This complaint is regarding order no. 2904913. Xpressbees awb no.[protected]. The order was supposed to have 5 t shirts worth 1371 rupees. I was called by pantaloons customer care and told that 1 of the shirts worth 225 rupees will not be present in the package. Then the delivery guy turns up asking for 1371 rupees for the package. What am i supposed to do now? I can't open and check if it has 5 shirts or not before paying. Why is the package charging price for 5 shirts when i was told only 4 would be sent? As usual, one is responding to my email or calls at customer care.
Hence i have to reject the package.
Also, my previous package in which 2 shirts worth 498 rupees was returned has still not been refunded.

Verified Support

Oct 15, 2018

Pantaloons Fashion & Retail Customer Care's response Hi Ananta, thank you for writing to us. Kindly provide us your contact number for us to speak to you and address the concern at the earliest.

Oct 15, 2018

Updated by Ananta Tyagi Contact number [protected]

Verified Support

Oct 16, 2018

Pantaloons Fashion & Retail Customer Care's response Hi Ananta, We are not able to see your number here. Due to security reasons it has been protected. Kindly reach us on any of our social media pages with your contact number and your concern

Oct 17, 2018

Updated by Ananta Tyagi I have send a message to you on Facebook via messenger. There is no response.