[Resolved]  Pantaloons Fashion & Retail — promotion complaint

Address:

Erode, Tamil Nadu, 600020

We had purchased clothes worth around 17k rupees from pantaloons shop adyar (01-april-2018). They gave us gift vouchers works 3.5k. We specifically asked them if this can be exchanged for full value. They assured us and wrote something in the gift vouchers. We did not read the contents written on it.

On 03-april-2018 when we went to exchange the gift vouches by purchasing some apparels, the billing section person gave a shock telling us that to redeem rs 500/ - gift voucher, i need to purchase for rs 1500/- and also that the entire value of gift vouchers that i have (3.5k) cannot be just like that redeemed for equivalent purchase value.

So to redeem 3.5k i need to purchase 1500x7. This comes to more than 10k.

I gave all the gift voucher to the person at the billing section and walked out of the store.

Had he briefed me when i purchased initially for 17k, i would have availed the discount then itself.

Now i am at loss.