Pantaloons Fashion & Retail — Refund & Promo code fraud

Address:

Kolkata

I had ordered for few products on pantaloons.com and made a payment through Gpay after using a promo code. The order was made on 15th March. The amount got debited from my account and pantaloons is saying that they haven't received it. Till date the money hasn't been refunded and there is no support from the customer care. The promotion code I had is also showing invalid. I requested for an alternate promo code but I was told that they will activate the old one. Till date that too hasn't been done.
Everyday the customer care executive calls and says there is no update mam. Wait 3-5 more. I had also requested to connect me to a supervisor but that too wasn't done.
I'm utterly disappointed with pantaloons customer support. Need help ASAP.